Terms of service

Terms of Sale

Availability

In-stock items generally ship in 1-2 business days, but please note this is not a guarantee of a shipment date. For items shipping from the manufacturer, estimated processing times are dependent on factors such as product availability, manufacturing schedules, order volume, and supplier lead times. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you. 

Cancelling an Order 

Similarly, once an order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel an order, please contact us as soon as possible. A cancellation and/or restocking fee may be deducted from your Refund Credit to cover the cost of cancelling the items and/or processing the items back into stock. This fee will be determined depending on factors like including, but not limited to, order processing stage, product condition, packaging, customization, and restocking logistics. Customized products are non-modifiable, non-cancellable, and non-returnable.

Delivery/Installation Location 

By requesting installation, you have to ensure that you have the authority and access to the delivery location. You shall cooperate in providing us or our agent with the necessary access for the delivery and, if applicable, set up of the product. You are responsible for determining the adequacy of the product for your needs and waive any and all claims against us for any conditions, whether known or unknown, to the delivery location and agree to indemnify us for any claims of third parties related to the delivery, unless caused by us.

Delivery/Installation Time 

Estimated delivery and installation will be scheduled based on stock availability and project requirements.Delivery/Installation fees are subject to change based on factors like the delivery and/or installation location , the day and time of delivery and/or installation , and the assumption that installation will occur during normal business hours of Monday - Friday, 8AM - 5PM. Team Raian will contact you once your order has been placed to finalize your delivery/installation service price. Final scheduling will be confirmed prior to dispatch.Further, the date of installation is an estimate only and not a guarantee for delivery and installation completion. Delays, if any, will be communicated in advance.Delays due to unforeseen circumstances will not be considered a liability.

Modifying an order 

Once an order has been placed, modifications cannot be guaranteed. If you need to make changes, please contact us immediately and we will do our best to assist you. Please note that all customized products are final sale and cannot be modified, cancelled, or returned.

Online security 

Pre-Installation On-Site Survey 

Where required, our team will conduct a pre-installation on-site assessment to review site readiness and determine the scope, logistics, and applicable delivery and installation charges. If the on-site survey identifies any issues prior to installation that result in additional charges, it will be your responsibility to pay. Our delivery/installation team may not require this service for all items, but it may be required if the unit must be taken up / downstairs. Once the order has been placed, Team Raian will contact you if any issue related to it should arise.

Pricing changes and updates

While we strive to maintain consistent pricing, adjustments may occur in response to market and supply chain changes. All prices are subject to confirmation at the time of purchase.For pending alternate payment / not fully paid orders, we reserve the right to apply manufacturers’ price increases to the order amount. If we receive notice of a manufacturers’ price increase on an unpaid order, we will contact you to inform you of the increased price, the additional payment required on the order, and the due date for that payment. Should you not provide the additional payment required on the order, we will cancel the order and refund the payment or issue a Refund Credit. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a Services’ error, WebstaurantStore will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund. We may elect, at our sole discretion, how to resolve a pricing error.

Receipt of Incorrect products : 

If you believe you have received an incorrect product, please keep the item(s) unused and in their original packaging and contact our Customer Solutions team. We will work with you to arrange a replacement or issue a refund. You may be asked to provide a photo of the item received, and we will cover the cost of return shipping for the incorrect product.

Resolution of Disputes 

Any dispute, claim, or controversy arising out of or relating to these Terms, any sale, or the use of this website, including any issue regarding interpretation, breach, validity, non-performance, or termination, shall be governed exclusively by the laws of the Province of Alberta and the applicable federal laws of Canada.

To the fullest extent permitted by law, all disputes shall be resolved by final and binding arbitration, and not by court proceedings, except where prohibited by applicable law. Arbitration shall be administered by a recognized Canadian arbitration body in accordance with its applicable rules. The arbitration shall be conducted by a single arbitrator appointed by the arbitration body, unless otherwise agreed in writing by the parties. The place of arbitration shall be in the Province of Alberta, and the proceedings shall be conducted in English. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own legal costs, and the costs of arbitration, including administrative and arbitrator fees, shall be allocated as determined by the arbitrator. The prevailing party may be entitled to recover reasonable legal fees and costs, subject to the arbitrator’s discretion.To the maximum extent permitted by law, you agree that:

● All claims must be brought on an individual basis only, and not as part of any class, consolidated, or representative action.

● You waive any right to a jury trial.

● You waive any right to participate in a class action or class arbitration.

Not with standing the foregoing, we reserve the right to pursue claims in the courts ofAlberta for the protection of intellectual property, confidential information, or for injunctive or equitable relief.

Any claim or cause of action arising out of or related to these Terms must be commenced within one (1) year after such claim arises, failing which it shall be permanently barred, to the extent permitted by law.

Applicable Laws 

These Terms of Use shall be governed exclusively by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to any conflict of law rules that would result in the application of laws of another jurisdiction.

Notice to Residential Customers

While Raian Food Equipment caters largely to those in the commercial food service industry, we provide certain items to residential customers as well . As a residential customer, please consider the following information when placing your order:

Commercial Refrigeration and Cooking Equipment

Our refrigeration and cooking equipment are designed for commercial use and are notintended for residential use. Commercial refrigeration and cooking equipment:

●  Is designed for functionality and heavy use commercially, and may not meet yourexpectations in terms of aesthetics or ease-of-use

● Is often much louder than a comparable non-commercial piece of equipment.

● Consumes much more power than consumer-style equipment

● It is not insulated as thoroughly as consumer-level equipment and generates muchmore heat. Many pieces of commercial equipment also require a ventilation hoodsystem, and a fire-suppression system to adhere to local fire and building codes.

●Installed in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

Packaging 

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.

PAYMENT METHODS

Alternative Payments (Check, Money Order, Wire Transfer) 

We accept check, money order, and wire transfers for orders with an order total of $500.00 or greater. The order will be placed on hold until payment has been received. Once payment is cleared, the order will be released to process for shipment.Checks will be held for 5 business days from when they are processed while they clear. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.

Charges and Authorizations

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. WebstaurantStore assumes no liability for fees in the event of such an overdraft. If you have been charged in full but your order has not yet shipped, you may choose to cancel your order. If you would like to cancel your order, please contact Team Raian to confirm your order has not shipped and process your cancellation. Please be aware that some orders may not be cancelled or may be charged a fee, such as orders for customized products or orders that have shipped.

Currency

All pricing is listed in CanadianDollars (CAD) on the website. When ordering outside Canada, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.