Shipping policy
Raian Shipping and Delivery
Serving businesses across Canada, Raian Food Equipment Inc. delivers dependable freight solutions for commercial refrigeration and restaurant equipment.
We prioritize timely and secure deliveries, working closely with trusted logistics partners to ensure your equipment arrives safely and efficiently.
Order Processing
● Orders are processed within 1–3 business days after payment confirmation
● Custom, special-order, or backordered items may require additional lead time
● Customers will be notified of any delays affecting their order
● Business days exclude weekends and statutory holidays
Shipping & Delivery
Shipping methods are selected based on product size, weight, and destination.
● Standard delivery is curbside only unless additional services are arranged
Please note: Delivery timelines are estimates and may vary due to weather conditions, carrier delays, remote locations, or other unforeseen factors.
Delivery Charges
● Shipping and freight costs are separate from product pricing
● Rates depend on size, weight, and delivery location
Additional charges may apply for:
● Residential delivery
● Remote or limited-access locations
● Liftgate service
● Re-delivery due to missed appointments
● Inside delivery or placement
All delivery-related charges are the customer’s responsibility unless stated otherwise in writing.
Delivery Requirements
To ensure smooth delivery, customers must:
● Provide a complete and accurate delivery address
● Include a business name and valid contact number (for commercial deliveries)
● Ensure an authorized person is present to receive and inspect the shipment
Raian Food Equipment Inc. is not responsible for delivery issues caused by incorrect or
incomplete information provided at checkout.
Inspection & Freight Damage
All shipments must be inspected immediately upon delivery:
● Note any visible damage on the carrier’s delivery receipt before signing
● Take clear photos of any damage at the time of delivery
● Report any concealed damage within 24–48 hours
Failure to properly document damage may result in denial of claims by the carrier.Large Equipment Considerations
Most refrigeration and cooking equipment is shipped via freight and requires proper site preparation.
Customers are responsible for:
● Confirming entryways and pathways can accommodate equipment dimensions
● Ensuring electrical and plumbing requirements are ready prior to installation
● Arranging professional installation services if needed
Installation is not included unless specifically agreed upon at the time of purchase.
Order Pick-Up (If Applicable)
● Customers will be notified once their order is ready for collection
● Local pickup may be available by appointment only at our showroom at 3454 91 St NW, Edmonton, AB T6E 5R1
At Raian Food Equipment Inc., we proudly serve customers across Canada, offering dependable freight solutions for commercial refrigeration and restaurant equipment.
We recognize the importance of timely delivery to your operations and partner with trusted carriers to ensure safe, efficient, and reliable transportation.
1. Order Processing
Orders are typically processed within 1–3 business days following payment confirmation. Custom-made, special-order, or backordered items may require additional processing time. Customers will be informed of any delays that may impact their order.Business days do not include weekends or statutory holidays.
2. Shipping Methods & Estimated Delivery Times
Shipping methods are determined based on the size, weight, and destination of the order.Delivery is curbside by default unless additional services are requested. All delivery timelines are estimates only and may vary due to factors such as weather conditions, carrier-related delays, remote or limited-access locations, or other unforeseen circumstances.
3. Delivery charges
Shipping and freight charges are calculated separately from the product price. Rates are determined based on the size, weight, and delivery destination of the order. Additional fees may apply for services including, but not limited to:
● Liftgate service
● Residential delivery
● Deliveries to limited-access or remote locations
● Inside delivery or placement services
● Re-delivery resulting from missed delivery appointments
All applicable delivery-related charges are the responsibility of the customer unless otherwise confirmed in writing.
4. Delivery Requirements
Customers are responsible for:
● Providing a complete and accurate delivery address
● Including the business name and a valid contact number for commercial deliveries
Ensuring that an authorized individual is present at the time of delivery to receive and inspect the shipment Raian Food Equipment Inc. shall not be held liable for any delivery issues arising from incorrect or incomplete information provided at the time of checkout.
5. Inspection & Freight Damage
All shipments must be inspected immediately upon delivery.
● Any visible damage must be clearly noted on the carrier’s delivery receipt prior to signing
● Photographic evidence of any damage must be taken at the time of delivery
● Any concealed damage must be reported within 24–48 hours of receiving the shipment Failure to properly document and report freight damage may result in the carrier denying the claim.
6. Large Equipment Considerations
Most refrigeration and cooking equipment is shipped via freight and requires adequate access for delivery.
Customers are responsible for:
● Verifying that doorways, hallways, and entry points can accommodate the equipment dimensions
● Ensuring that appropriate electrical and plumbing requirements are in place prior to installation
● Arranging for professional installation services where required
Installation services are not included unless explicitly agreed to at the time of placing the order.
7. Order Pick-Up (If Applicable)
Local order pickup may be available at our showroom location by appointment only. Customers will be notified once their order is ready for collection.